Care services

ExtraCare provides personalised care to each of our residents in their own home environment. This can start from as little as a 15-minute call per week. It can be temporary, following an illness or operation, or ongoing to provide you with the support you need.

ExtraCare can support you, to help you maintain your independence.

Yes. ExtraCare is designed to help residents maintain their independence while having access to flexible care and support whenever it’s needed.

Domiciliary care is personalised support provided in your own home. This can include help with personal care, medication, meal preparation, mobility and daily living tasks.

• Personal care (for example support with washing, bathing, showering, continence needs)
• Medication support
• Housekeeping and laundry
• Meal preparation and support with food and drink
• General safety and wellbeing checks
• Support to access your local community

Yes. ExtraCare’s registered care services provide support to those with diagnosed and undiagnosed dementia. Through domiciliary care, we aim to promote independence and provide direct support to allow residents with dementia to complete activities of daily living and remain at home safely for as long as possible.

Each of our locations also has a Dementia and Mental Wellbeing Enabler. Upon referral, they may support with signposting, enabling independence and mental wellbeing and working with our care team to ensure that care delivery is adapted to the resident’s needs.

Yes, ExtraCare can provide overnight support where this is identified as necessary to meet your assessed, individual needs.

Yes, all care packages are person-centred and tailored to each resident’s specific needs.

Yes, ExtraCare care staff can provide support with your medication (with your consent) when it is identified as part of your care package, so long as this is in accordance with the prescriber’s directions (The Medicines Act 1968). This may be prompting you to remember to take your medication, helping you remove packaging or administering some or all of your medicines to you.

Any support with medication will be assessed and recorded in your Care Plan.

ExtraCare supports residents’ wellbeing through its award-winning wellbeing service, which helps people understand, monitor and manage their physical and mental health while living independently.

Key wellbeing support includes:

• Initial assessments to build a clear picture of each resident’s overall health and wellbeing.
• Drop-in support to discuss concerns and signpost residents to internal or external services.
• Resilience assessments to identify whether wellbeing has improved, declined or changed over time.
• Education, guidance and collaboration with services to help residents manage their health proactively.

Yes, the level of care and support provided can increase as your needs change. The care team will reassess your needs and update your care plan and risk assessments accordingly to ensure that the support provided remains person-centred and appropriate.

An assessment of your needs will be carried out by the location care management team, involving you and, where required, your advocate(s). The assessment will help to identify your care needs and the support required, which will then form the basis of your person-centred care plan.

Yes. ExtraCare’s wellbeing service is an ongoing part of village life, rather than a one-off service. Residents can access support when they move in and continue to use it as their needs change over time.

Ongoing wellbeing support may include:

• Health and wellbeing assessments when residents move in.
• Resilience reviews to monitor changes in wellbeing over time.
• Drop-in support for questions, concerns and guidance.
• Health promotion, signposting and advice to help residents remain independent for longer.

Specific wellbeing support may vary by village, individual need and staff availability, so residents should check details with their local ExtraCare village.

Yes, The Welfare Benefits Team can check for any unclaimed Disability Benefits such as Attendance Allowance, Disability Living Allowance or Personal Independence Payment. We will help our Residents to claim the appropriate Benefit. We can also advise and assist with any reviews for these claims.

These Benefits are not means tested and so are not affected by capital or income.

For care funding you should contact your Village Care Manager who will be able to offer advice and sign post you for a Local Authority Financial Assessment. The current capital threshold is £23,250.

Our care team are trained in moving and handling, but we do have a strict ‘no lifting’ policy to protect both staff and residents from injury.

If you have been assessed to need equipment to help you be moved or to assist movement, our staff will only be able to use it after a risk assessment has been done and staff have any additional training as required. The use of any such equipment will be detailed in your Care Plan.

Residents can access support from Physiotherapy and Occupational Therapy students when they are completing supervised clinical placements within some locations. Students are supervised by experienced registered clinicians and provide person-centred care designed to help residents maintain their independence, confidence and quality of life.

Physiotherapy students can support residents by:

• Assessing mobility, balance and walking ability.
• Providing personalised exercise programmes to improve strength, flexibility and endurance.
• Supporting falls prevention through balance assessment and exercise.
• Advising on safe mobility and transfers.
• Reviewing and progressing Home Exercise Programmes
• Supporting rehabilitation following illness, injury or hospital admission.
• Delivering group exercise classes to promote health, wellbeing and independence.

Occupational Therapy students can support residents by:

• Assessing how health conditions affect everyday activities.
• Promoting independence with personal care and daily living tasks.
• Recommending strategies to make everyday activities easier and safer.
• Advising on fatigue management, energy conservation and pacing.
• Assessing the home environment and identifying ways to improve safety and accessibility.
• Supporting residents to continue participating in meaningful hobbies, social activities and community life.

The student team also works closely with the Wellbeing Team, care staff and other healthcare professionals to provide holistic, person-centred support. Where appropriate, they can signpost or refer residents to other services if additional assessment or specialist intervention is required.

All assessments and interventions are discussed with and supervised by qualified clinicians to ensure residents receive safe, high-quality care.

ExtraCare has gym and fitness facilities with qualified fitness instructors that can support residents by: 

• Offering a variety of fitness class for all levels of fitness including classes aiming to improve mobility and seated classes.
• Gym inductions and programmes tailored to the individual.
• One to one gym sessions tailored to the individual, making the gym accessible to those who would struggle to access the facilities alone.
• Using equipment that is inclusive and accessible.

Yes. Our care teams can provide compassionate end-of-life support that respects your wishes and preferences. ExtraCare is committed to achieving and maintaining Gold Standards Framework (GSF) accreditation across all of our locations, supporting the delivery of high-quality, person-centred end-of-life care. We work alongside residents, their loved ones and healthcare professionals to help people receive the care they want, in the place they feel most comfortable.

Care will commence once your assessment and risk assessment have been completed and agreed, your care plan is in place, and the funding arrangements for your agreed care package have been confirmed.

ExtraCare offers an alternative to traditional care homes by combining independent living, community life and flexible care in one place. Residents live in their own home within a village or scheme, with access to tailored care, wellbeing support, social ac-tivities and shared facilities.

This means people can maintain privacy, choice and in-dependence while still receiving support if their needs change. Residents can engage into a community living space that helps supports their individual needs.

• Your own front door: residents live in their own apartment or home, not a room in a care home.
• Independence first: support is designed to help people stay active, confident and in control of daily life.
• Flexible care: care can increase or decrease as needs change.
• Community setting: villages and schemes include social spaces, activities and opportunities to connect with others.
• Wellbeing focus: ExtraCare supports physical, mental and social wellbeing, not just personal care.
• Couples can stay together: people with different care needs may be able to continue living together.