Customise your experience
1 / 3

Reset your preferences

I dont need any help

ExtraCare are here to help.

Let us know a bit about yourself and we’ll help find what you're looking for…

This popup is not a marketing tool, it is to help easily access the information you need.

Step 1.

Im looking for

to

Step 2.

I would like information about

Step 3.

If you’d like further suitable information, please provide your email and location. Otherwise you can skip this step and click submit.

Please tick if you would like to get the latest news, promotions and marketing emails from ExtraCare.

Reports & Policies

Overview

Our reports and policies set out our charity’s business principles and aspirations in relation to our residents, employees, volunteers, partners, donors, suppliers and the wider communities in which we work.

 

If you have a query please contact our Head Office team directly on 02476 506011 or email reception@extracare.org.uk

Policies

Reports

Reports archive

Key Documents

Policies

Scroll to find ExtraCare’s latest policies

Acceptable Behaviour

Download

Anti Bribery

Download

Anti Fraud

Download

Anti-Social Behaviour

Download

Anti-Social Behaviour Information for Residents

Download

Board Recruitment Induction and Succession Policy

Download

Complaints Policy

Download

Conflict of Interest

Download

Data Protection

Download

Engagement Policy

Download

Equality, Diversity and Inclusion

Download

ExtraCare’s Code of Conduct

Download

ExtraCare’s Code of Governance

Download

Gifts and Hospitality

Download

Health and Safety

Download

Housing Ombudsman Complaint Handling Code: Self-Assessment. This is an annual requirement by the Housing Ombudsman for landlords to provide sight of their annual self -assessment against the code.

Download

Housing Ombudsman Complaint Handling Code: Self-Assessment

Download

Housing Support Service Standards

Download

Human Rights

Download

Lettings

Download

Mobility Scooter Policy

Download

Modern Slavery Statement

Download

Procurement

Download

Rent Setting Policy

Download

Tenancy Management

Download

Safeguarding Adults and Children at Risk

Download

Whistleblowing Policy

Download

Gender Pay Gap Information (2022)

Download

Terms & Conditions of Purchase

Download

ExtraCare’s Annual Report and Accounts (2017/18)

Download

ExtraCare’s Annual Report and Accounts (2018/19)

Download

ExtraCare’s Annual Report and Accounts (2019/20)

Download

ExtraCare’s Annual Report and Accounts (2020/21)

Download

ExtraCare’s Annual Report and Accounts (2021/22)

Download

Corporate Plan (2017/20)

Download

Gender Pay Gap Information (2020)

Download

Value for Money Strategy (2017-2020)

Download

May Board ABP 2022

Download

Corporate Plan 2022

Download

Annual Report and Accounts

Download

Village Residents Annual Report

Download

Residents handbook May 2022

Download

Contact us

Disclaimer

Email submitted succesfully, thank you

Contact locations directly

Bournville Gardens Village

Birmingham,

West Midlands,

B31 2FR

Brunswick Gardens Village

Station Road, Woodhouse,

Sheffield,

Yorkshire,

S13 7RB

Earlsdon Park Village

Albany Road, Earlsdon,

Coventry,

West Midlands,

CV5 6JQ

Hagley Road Village

Hagley Road Village, 322-336 Hagley Road,

Edgbaston,

Birmingham,

West Midlands,

B17 8BH

Hughenden Gardens Village

Hughenden Gardens Village, Hughenden Boulevard,

High Wycombe,

Buckinghamshire,

HP13 5GA

Humber Court

Humber Road,

Coventry,

West Midlands,

CV3 4FE

Lark Hill Village

Clifton,

Nottingham,

Nottinghamshire,

NG11 8BF

Longbridge Village, Birmingham

Longbridge Village, Austin Avenue,

Longbridge,

Birmingham,

West Midlands,

B31 2FZ

Lovat Fields Village

Lovat Fields Village, Japonica Drive,

Brickhill Street,

Willen, Milton Keynes,

Buckinghamshire,

MK15 9ED

New Oscott Village

New Oscott Village, 25 Fosseway Drive,

Chester Road,

Birmingham,

West Midlands,

B23 5LD

Pannel Croft Village

Pannel Croft Village, 290 Hospital Street,

Newtown,

Birmingham,

West Midlands,

B29 2XU

Reeve Court Village, Merseyside

Reeve Court Village, Elton Head Road,

Rainhill,

St Helens,

Merseyside,

WA9 5AG

Rosewood Court

Rosewood Court, Irthlingborough Road,

Wellingborough,

Northamptonshire,

NN8 1LQ

Shenley Wood Village

Shenley Wood Village, Chalkdell Drive,

Shenley Wood,

Milton Keynes,

Buckinghamshire,

MK5 6GJ

Solihull Village

Victoria Crescent, Victoria Crescent,

Solihull,

Birmingham,

West Midlands,

B90 2FH

St Oswald’s Village

St Oswald’s Village, Gravel Way,

Gloucester,

Gloucestershire,

GL1 2UF

Stoke Gifford Village, Bristol

Stoke Gifford Village, Coldharbour Lane,

Stoke Gifford,

Bristol,

BS16 1YG

Sunley Court Village

Sunley Court, Piper Hill Road,

Kettering,

Northamptonshire,

NN15 7RJ

Wixams Village

Wixams Retirement Village, Bedford Road,

Wixams,

Bedford,

Bedfordshire,

MK42 6EA

Yates Court

95/97, High Street,

Evesham,

Worcestershire,

WR11 4DN