Reports & Policies
Overview
Our reports and policies set out our charity’s business principles and aspirations in relation to our residents, employees, volunteers, partners, donors, suppliers and the wider communities in which we work.
If you have a query please contact our Head Office team directly on 02476 506011 or email reception@extracare.org.uk
Policies
Reports
Reports archive
Key Documents
Policies
Scroll to find ExtraCare’s latest policies
Acceptable Behaviour Policy
DownloadAccessing Apartments Policy
DownloadAlterations Policy
DownloadAnti Bribery Policy
DownloadAnti Fraud Policy
DownloadAnti-Social Behaviour Policy
DownloadBelonging Policy
DownloadBoard Recruitment Induction and Succession Policy
DownloadCCTV Policy
DownloadComplaints Policy
DownloadCommunity Management Policy
DownloadConflict of Interest Policy
DownloadData Protection Policy
DownloadEngagement Policy Policy
DownloadEnvironmental Policy
DownloadExtraCare’s Code of Conduct
DownloadExtraCare’s Code of Governance
DownloadFire Safety Policy
DownloadGas Servicing Policy
DownloadGifts and Hospitality Policy
DownloadHealth and Safety Policy
DownloadHousing Ombudsman Complaint Handling Code: Self-Assessment. This is an annual requirement by the Housing Ombudsman for landlords to provide sight of their annual self -assessment against the code.
DownloadHousing Support Service Standards
DownloadHow to make a complaint – Service request leaflet
DownloadHuman Rights Policy
DownloadIncome Management Policy
DownloadInvestment Policy
DownloadLettings
DownloadMembership Policy
DownloadMobility Scooter Policy
DownloadModern Slavery Statement
DownloadPets Policy
DownloadProcurement Policy
DownloadProperty Sales Policy
DownloadRent Setting Policy
DownloadResident Domestic Abuse
DownloadResponsive Repairs and Handy Person Service Policy
DownloadTenancy Management
DownloadSafeguarding Adults and Children at Risk
DownloadWhistleblowing Policy
DownloadGender Pay Gap Information (2025)
DownloadTerms & Conditions of Purchase
DownloadAnnual Complaints Performance and Service Improvement Report 2025/26
DownloadExtraCare’s Annual Report and Accounts (2017/18)
DownloadExtraCare’s Annual Report and Accounts (2018/19)
DownloadExtraCare’s Annual Report and Accounts (2019/20)
DownloadExtraCare’s Annual Report and Accounts (2020/21)
DownloadExtraCare’s Annual Report and Accounts (2021/22)
DownloadExtraCare’s Annual Report and Accounts (2022/23)
DownloadExtraCare’s Annual Report and Accounts (2023/24)
DownloadExtraCare’s Annual Report and Accounts (2024/25)
DownloadCorporate Plan (2017/20)
DownloadGender Pay Gap Information (2020)
DownloadGender Pay Gap Information (2022)
DownloadGender Pay Gap Information (2023)
DownloadValue for Money Strategy (2017-2020)
DownloadAnnual Complaints Performance and Service Improvement Report 2023/24
DownloadAnnual Complaints Performance and Service Improvement Report 2024/25
DownloadPolicies
Reports
Reports archive
Key Documents
Policies
Scroll to find ExtraCare’s latest policies
Acceptable Behaviour Policy
DownloadAccessing Apartments Policy
DownloadAlterations Policy
DownloadAnti Bribery Policy
DownloadAnti Fraud Policy
DownloadAnti-Social Behaviour Policy
DownloadBelonging Policy
DownloadBoard Recruitment Induction and Succession Policy
DownloadCCTV Policy
DownloadComplaints Policy
DownloadCommunity Management Policy
DownloadConflict of Interest Policy
DownloadData Protection Policy
DownloadEngagement Policy Policy
DownloadEnvironmental Policy
DownloadExtraCare’s Code of Conduct
DownloadExtraCare’s Code of Governance
DownloadFire Safety Policy
DownloadGas Servicing Policy
DownloadGifts and Hospitality Policy
DownloadHealth and Safety Policy
DownloadHousing Ombudsman Complaint Handling Code: Self-Assessment. This is an annual requirement by the Housing Ombudsman for landlords to provide sight of their annual self -assessment against the code.
DownloadHousing Support Service Standards
DownloadHow to make a complaint – Service request leaflet
DownloadHuman Rights Policy
DownloadIncome Management Policy
DownloadInvestment Policy
DownloadLettings
DownloadMembership Policy
DownloadMobility Scooter Policy
DownloadModern Slavery Statement
DownloadPets Policy
DownloadProcurement Policy
DownloadProperty Sales Policy
DownloadRent Setting Policy
DownloadResident Domestic Abuse
DownloadResponsive Repairs and Handy Person Service Policy
DownloadTenancy Management
DownloadSafeguarding Adults and Children at Risk
DownloadWhistleblowing Policy
DownloadGender Pay Gap Information (2025)
DownloadTerms & Conditions of Purchase
DownloadAnnual Complaints Performance and Service Improvement Report 2025/26
DownloadExtraCare’s Annual Report and Accounts (2017/18)
DownloadExtraCare’s Annual Report and Accounts (2018/19)
DownloadExtraCare’s Annual Report and Accounts (2019/20)
DownloadExtraCare’s Annual Report and Accounts (2020/21)
DownloadExtraCare’s Annual Report and Accounts (2021/22)
DownloadExtraCare’s Annual Report and Accounts (2022/23)
DownloadExtraCare’s Annual Report and Accounts (2023/24)
DownloadExtraCare’s Annual Report and Accounts (2024/25)
DownloadCorporate Plan (2017/20)
DownloadGender Pay Gap Information (2020)
DownloadGender Pay Gap Information (2022)
DownloadGender Pay Gap Information (2023)
DownloadValue for Money Strategy (2017-2020)
DownloadAnnual Complaints Performance and Service Improvement Report 2023/24
DownloadAnnual Complaints Performance and Service Improvement Report 2024/25
Download