Our values
Empowering
We encourage and support our staff to provide outstanding services to our residents.
Compassionate
We show empathy and compassion to our residents.
Collaborative
We work together as one team for the benefit of our residents, staff, volunteers and customers.
Transparent
We are open, transparent and honest in our dealings with our residents, staff, volunteers and customers.
We are the ExtraCare Charitable Trust
We’re a charity that really does create better lives for older people and not just by building fantastic buildings and providing first class facilities.
We’d like to take this opportunity to say a massive thank you to everyone who has supported our villages, schemes and residents.
This video tells you a little more about ExtraCare and how, as a registered charity, we exist to create better lives for older people.
We hope that you watch and enjoy.
How we’re unique
Charity
We are a Charitable Trust.
Our surpluses are reinvested to improve our residents’ lives.
We have no shareholders and are governed by our unpaid Board of Trustees.
Holistic Model
Our holistic model comprises:
• Homes people want
• A lifestyle they can enjoy
• Care if it’s needed
This is unique and research has proven this approach can have life-changing benefits for our residents and their families. It also reduces the pressure on the NHS and social care system.
Mixed Tenure
Our tenure options comprise of:
• Outright ownership (35%)
• Shared ownership (32%)
• Social rent (33%)
This makes our offer affordable and suitable for a wide range of residents and adds to the diversity of our communities.
Scale
Our locations are typically:
• 260+ apartments
• 10-15 communal facilities
• 300-400 residents
This scale is unique for the UK and similar to villages in the US, Australia or New Zealand.
