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Reports & Policies

Overview

Our reports and policies set out our charity’s business principles and aspirations in relation to our residents, employees, volunteers, partners, donors, suppliers and the wider communities in which we work.

 

If you have a query please contact our Head Office team directly on 02476 506011 or email reception@extracare.org.uk

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Contact locations directly

Bournville Gardens Village

49 Bristol Road South, Bournville,

Birmingham,

West Midlands,

B31 2FR

General Enquiries: 0121 227 9000
Sales: 07583 076437
Rentals: 07772 419585
Sales: elaine.morris@extracare.org.uk
Rentals: paul.smith@extracare.org.uk

Brunswick Gardens Village

Station Road, Woodhouse,

Sheffield,

Yorkshire,

S13 7RB

General Enquiries: 0114 294 0000
Sales: 0114 294 0181
Rentals: 0114 294 0181
Sales: stella.oldfield@yourhousinggroup.co.uk
Rentals: stella.oldfield@yourhousinggroup.co.uk

Earlsdon Park Village

Albany Road, Earlsdon,

Coventry,

West Midlands,

CV5 6JQ

General Enquiries: 02477 718000
Sales: 07989 441261
Rentals: 07356 100959
Sales: glenny.helina@extracare.org.uk
Rentals: marie.bailey@extracare.org.uk

Hagley Road Village

322-336 Hagley Road, Edgbaston,

Birmingham,

West Midlands,

B17 8BH

General Enquiries: 0121 420 6000
Sales: 07791 318204
Rentals: 07772 419585
Sales: lynda.williams@extracare.org.uk
Rentals: paul.smith@extracare.org.uk

Hughenden Gardens Village

Hughenden Boulevard, High Wycombe,

Buckinghamshire,

HP13 5GD

General Enquiries: 01494 928000
Sales: 01494 326315
Rentals: 07894 230737
Sales: nicola.gallagher@extracare.org.uk
Rentals: cheryl.bailey@extracare.org.uk

Humber Court

Humber Road, Coventry,

West Midlands,

CV3 4FE

General Enquiries: 02476 506390
Sales: 07989 441261
Rentals: 07356 100959
Sales: glenny.helina@extracare.org.uk
Rentals: marie.bailey@extracare.org.uk

Lark Hill Village

New Rise, Clifton,

Nottingham,

Nottinghamshire,

NG11 8BH

General Enquiries: 0115 969 5000
Sales: 0115 969 5495
Rentals: 07356 100959
Sales: julie.hughes@extracare.org.uk
Rentals: marie.bailey@extracare.org.uk

Longbridge Village, Birmingham

Austin Avenue, Longbridge,

Birmingham,

West Midlands,

B31 2FZ

General Enquiries: 0121 272 4000
Sales: 07583 076437
Rentals: 07772 419585
Sales: elaine.morris@extracare.org.uk
Rentals: paul.smith@extracare.org.uk

Lovat Fields Village

Japonica Lane, Brickhill Street,

Willen, Milton Keynes,

Buckinghamshire,

MK15 9ED

General Enquiries: 01908 351300
Sales: 07825 426771
Rentals: 07894 230737
Sales: linda.bunn@extracare.org.uk
Rentals: cheryl.bailey@extracare.org.uk

New Oscott Village

25 Fosseway Drive, Chester Road,

Birmingham,

West Midlands,

B23 5LD

General Enquiries: 0121 377 5000
Sales: 07720 553655
Rentals: 07722 419585
Sales: emma.brady@extracare.org.uk
Rentals: paul.smith@extracare.org.uk

Pannel Croft Village

290 Hospital Street, Newtown,

Birmingham,

West Midlands,

B19 2XU

General Enquiries: 0121 503 1000
Sales: 07720 553655
Rentals: 07772 419585
Sales: emma.brady@extracare.org.uk
Rentals: paul.smith@extracare.org.uk

Reeve Court Village, Merseyside

Elton Head Road, Rainhill,

St Helens,

Merseyside,

WA9 5AG

General Enquiries: 0151 430 4000
Sales: 0151 430 4000
Rentals: 0151 430 4000
Sales: karen.lawson@yourhousinggroup.co.uk
Rentals: margaret.devine@extracare.org.uk

Rosewood Court

Irthlingborough Road, Wellingborough,

Northamptonshire,

NN8 1NP

General Enquiries: 01933 222828
Sales: 07458 050994
Rentals: 07894 230737
Sales: larisa.blazevic@extracare.org.uk
Rentals: cheryl.bailey@extracare.org.uk

Shenley Wood Village

Chalkdell Drive, Shenley Wood,

Milton Keynes,

Buckinghamshire,

MK5 6GJ

General Enquiries: 01908 413000
Sales: 07840 044132
Rentals: 07894 230737
Sales: katey.roberts@extracare.org.uk
Rentals: cheryl.bailey@extracare.org.uk

Solihull Village

Victoria Crescent, Shirley,

Solihull,

West Midlands,

B90 2FH

General Enquiries: 0121 289 1000
Sales: 0121 312 3347
Rentals: 07356 100959
Sales: glenny.helina@extracare.org.uk
Rentals: marie.bailey@extracare.org.uk

St Oswald’s Village

Gravel Way, Gloucester,

Gloucestershire,

GL1 2UF

General Enquiries: 01452 875000
Sales: 07791 318204
Sales: lynda.williams@extracare.org.uk

Stoke Gifford Village, Bristol

Edward Parker Road, Stoke Gifford,

Bristol,

BS16 1YG

General Enquiries: 0117 440 3000
Sales: 0117 440 3570
Rentals: 07772 419585
Sales: olivia.kipling@extracare.org.uk
Rentals: paul.smith@extracare.org.uk

Sunley Court

Piper Hill Road, Kettering,

Northamptonshire,

NN15 7RJ

General Enquiries: 01536 522677
Sales: 07458 050994
Rentals: 07894 230737
Sales: larisa.blazevic@extracare.org.uk
Rentals: cheryl.bailey@extracare.org.uk

Wixams Village

Bedford Road, Wixams,

Bedford,

Bedfordshire,

MK42 6EA

General Enquiries: 01234 981000
Sales: 07395 285589
Rentals: 07894 230737
Sales: Larisa.Blazevic@extracare.org.uk
Rentals: cheryl.bailey@extracare.org.uk

Yates Court

95/97 High Street, Evesham,

Worcestershire,

WR11 4DN

General Enquiries: 01386 40006
Sales: 07791 318204
Rentals: 07356 100959
Sales: lynda.williams@extracare.org.uk
Rentals: marie.bailey@extracare.org.uk

Policies

Reports

Reports archive

Key Documents

Policies

Scroll to find ExtraCare’s latest policies

Acceptable Behaviour

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Anti Bribery

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Anti Fraud

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Anti-Social Behaviour

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Anti-Social Behaviour Information for Residents

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Board Recruitment Induction and Succession Policy

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Complaints Policy

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Conflict of Interest

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Data Protection

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Engagement Policy

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Equality, Diversity and Inclusion

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ExtraCare’s Code of Conduct

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ExtraCare’s Code of Governance

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Gifts and Hospitality

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Health and Safety

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Housing Ombudsman Complaint Handling Code: Self-Assessment. This is an annual requirement by the Housing Ombudsman for landlords to provide sight of their annual self -assessment against the code.

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Housing Support Service Standards

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Human Rights

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Lettings

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Membership Policy

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Mobility Scooter Policy

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Modern Slavery Statement

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Pets

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Procurement

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Rent Setting Policy

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Tenancy Management

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Safeguarding Adults and Children at Risk

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Whistleblowing Policy

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Gender Pay Gap Information (2023)

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Terms & Conditions of Purchase

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Annual Complaints Performance and Service Improvement Report 2023/24

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ExtraCare’s Annual Report and Accounts (2017/18)

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ExtraCare’s Annual Report and Accounts (2018/19)

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ExtraCare’s Annual Report and Accounts (2019/20)

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ExtraCare’s Annual Report and Accounts (2020/21)

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ExtraCare’s Annual Report and Accounts (2021/22)

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ExtraCare’s Annual Report and Accounts (2022/23)

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Corporate Plan (2017/20)

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Gender Pay Gap Information (2020)

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Gender Pay Gap Information (2022)

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Value for Money Strategy (2017-2020)

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May Board ABP 2022

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Corporate Plan 2022

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Annual Report to Residents 2023-24

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Residents Handbook January 2024

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Annual Report and Accounts

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