ExtraCare's Vision: Better lives for older people
Our Mission: To give older people an independent, safe and secure future in a network of inspirational communities.
We respect our residents as individuals who deserve the opportunity to live safely and healthily in high quality affordable homes.
We listen to our residents, volunteers and each other so that we can continuously improve, alwaysaiming for excellence, in a world of openness and accountability.
We embrace diversity, recognising that everyone has something enriching to contribute to the vibrant community in which they live and work.
We value our staff and encourage them to deliver unparalleled person-centred services in a caring, consistent and timely way.
We strive to create welcoming environments, where residents, local older people, volunteers and staff can enjoy each other's company and feel fulfilled.
Are friendly, approachable and easy to talk to
Are passionate about their work
Have a 'can do' attitude at all times
Listen and act
Pay attention to detail and anticipate
Work as one big team with residents and volunteers
Want to learn and be better
Proudly deliver high standards of service
Promote equality and value diversity
We're a charity that really does create better lives for older people. And not just by building fantastic buildings and providing lots of facilities. Our staff make the biggest difference: working together, living our values, providing a quality person-centred service to be proud of. Watch a video we made for our staff!